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How Social Media Can Benefit Your Charleston Small Business

Updated: Mar 17, 2022

Social media is one of the most powerful tools a business can use today. Not only does it allow businesses to connect with customers on a more personal level, but it also provides an avenue for marketing and advertising your products or services. For small businesses in Charleston, social media can be a great way to reach new customers and grow your business. In this blog post, we will discuss how social media can benefit your Charleston area small business!

A recent study showed that 78% of consumers are willing to buy from a company after having a positive experience with them on social. So the question is, what can social media do for your Charleston area business? And more importantly, what are you waiting for?

There are many benefits to you using social media for small business. Perhaps the most obvious benefit is that it gives you a way to connect with more customers. But it also allows you to build brand loyalty with those customers, creating loyalty and customer evangelism. Additionally, social media can help you learn more about your customers, what they want and need, and how best to serve them. It can also help you create content that engages and informs your customers. And finally, social media can help you build your brand values and reach new customers.

So if you're Charleston area business is not "actively" using social media, it's time to start. And if you are using social media but aren't seeing the results you want, it's time to rethink your strategy. Read on for more social media tips and how to use social media to grow your Charleston area small business.

Creating A Social Media Presence

Creating a social media presence is essential for Charleston small businesses. It allows you to connect with customers, share your brand story, and grow your customer base. Many platforms are available, such as Facebook, Twitter, Instagram, YouTube, LinkedIn, and Pinterest. You can also use social media advertising to reach more internet users.

When creating a social media presence, be sure to consider your target audience. For example, Facebook is great for businesses that sell products or services to consumers, while LinkedIn is better for companies that focus on other companies. Once you know which platform(s) your target audience uses most, you can create content and strategies that appeal to them.

It's also important to be consistent with your branding across all platforms. Use the same logo, color scheme, and tone of voice. This will help customers easily recognize your brand, no matter where they see it.

Don't forget to measure your success. Use analytics tools to track how many people visit your social media pages, how long they stay, and what actions they take. This information will help you adjust your strategy and ensure that you're getting the most out of your social media presence.

Creating Quality Content

Once you’ve decided which platforms to use, it’s time to start creating quality content. Content should be informative, engaging, and relevant to your target audience. It should also be visually appealing, as people are more likely to engage with visuals than text-based posts.

Quality content is more important than ever before. It's no secret that the internet is becoming increasingly saturated with content, and the average attention span is shorter than ever before. This means that you need to make sure that your content is not only informative and useful but also interesting and engaging.

One way to ensure that your content stands out from the rest is to focus on quality over quantity. Instead of churning out a bunch of social media content that is mediocre at best, take the time to produce high-quality content that is sure to impress your readers. Not only will this help you stand out from the competition, but it will also help you build a loyal following of readers who return to your site for more great content.

When creating content, consider that social media is a two-way street. In other words, you should focus on creating content that will encourage customers to interact with you. For example, you could ask customers to share their photos of your products or services, post reviews, or participate in contests or giveaways.

Don’t forget to monitor and respond to comments and messages. This is a great way to build relationships with customers and create loyalty.

Advertising On Social Media

In addition to organic reach (i.e., people who see your content because they follow you or searched for you), you can also use social media advertising to reach more people.

One of the benefits of social media advertising is that it can be very cost-effective. You can set a budget for your ad campaign and only pay when someone clicks on your ad. This makes it a very affordable way to reach people who are interested in what you have to say.

Another benefit of social media advertising is that it allows you to get very specific with your targeting. For example, if you sell a product that is only for women, you can target your ads specifically to women. This ensures that the people who see your ad are actually interested in what you have to offer.

For example, Facebook will enable you to target people by location, age, gender, interests, and more. However, their targeting options have decreased tremendously in the past year based on privacy concerns, so you may have to get more creative with your targeting.

Social media advertising can be very effective for Charleston area businesses. A study showed that 37.9% of survey respondents said that they have made a purchase after seeing a social media advertisement.

If you’re not currently using social media advertising, it’s worth considering. And if you are using social media advertising but aren’t seeing the results you want, it’s time to rethink your strategy.

Increasing Reach and Engagement

The phrase "increasing reach" is used to refer specifically to the use of Social Media marketing. It can be as simple as an advertisement or a promotion on social media sites like Facebook, Twitter, Instagram, etc., which attracts new followers for your product/business to receive more exposure.

Increasingly these days, one must also ensure they are engaging their audience with content online by regularly posting updates such as videos, blog posts, and images; so often called 'content.' This helps keep audiences informed about what's going on while simultaneously increasing brand awareness among potential consumers who will hopefully make purchases from said brands later down the road!

Engagement rates are key when it comes to social media success. The more engaged an audience is with a particular brand or product, the more likely they will purchase from that company in the future. There are many ways to increase engagement rates, but some of the most common include:

- Asking questions within posts (this encourages comments/feedback)

- Running competitions or giveaways

- Using hashtags

- Tagging other users in posts

- Reposting user-generated content

In addition to all of the above, there are a few other things you can do to improve your social media reach and engagement. These include:

1) Use attractive visuals: A picture is worth a thousand words, especially on social media! By using high-quality, eye-catching visuals in your posts, you'll be sure to capture your audience's attention.

2) Write catchy headlines: Your headline is the first thing people will see, so make sure it's catchy and draws them in.

3) Keep your posts short and sweet: People are busy and don't want to read long paragraphs of text. Keep your posts brief and to the point for maximum impact.

4) Use relevant hashtags: Hashtags help increase exposure for your posts by making them discoverable to people searching for specific topics.

5) Engage with your audience: Take the time to respond to comments and questions from your followers. This will elevate your engagement rate, help create a sense of community and build relationships with potential customers.

Social media is one of the best ways to generate leads and sales. By using hashtags, images, and videos, and by offering something of value, you can connect with potential customers and convert them into paying customers. And don’t forget to be responsive and ask for the sale when you have the opportunity.

Learn More About Your Customers

The first step in any successful company is to get some idea of who your customers are. Social media has made this process much easier, as it's now possible for companies to track consumer habits and trends from all angles on social platforms.

This data can be used to better understand what customers want and need, which in turn allows businesses to produce more targeted content that is likely to resonate with their audience. It's also possible to use social media data to improve customer service efforts, as it can give companies a clear picture of where issues are arising and how they can be addressed.

In short, if you're not using social media data to inform your business decisions, you're missing out on a valuable opportunity.

Since these sites offer a wealth of information that can be mined about consumers' online behavior patterns - what they're interested in buying, when their attention wanes during an ad campaign-companies have been able to tap into data which allows them to create a better customer experience through personalized offers.

In essence, it empowers small businesses with unprecedented insights so they could design more effective ads while also providing valuable feedback channels to customers. When it comes to social marketing data, there are a lot of different things that businesses can use it for in order to improve their customer experience and build brand loyalty. One of the most important things is understanding what kinds of content your customers are interested in. This can be done by looking at what kind of posts they like, share or comment on the most.

You can also use social media data to track how well your ads are performing. By looking at things like click-through rates (CTRs) and conversion rates, you can get a better idea of which ads are working and which ones aren’t. This information can then be used to make adjustments to your ad campaigns accordingly.

Another big use for social media data is customer service. By monitoring social media platforms, you can quickly see when there are issues or problems that need to be addressed. This can help you nip any potential problems in the bud before they have a chance to really impact your business.

Social Media Can Help Small Businesses Create A Brand Identity

A strong brand identity is important for any business, and social media can help small businesses create one. By using social media to share their story, connect with customers and create a community, small businesses can build a brand identity that will help them stand out from the competition.

In today’s digital world, social media is one of the most powerful tools small businesses have at their disposal. It’s a great way to connect with customers and create a community around your brand. And best of all, it’s free!

There are a number of ways you can use social media to create a strong brand identity for your small business. Here are just a few:

Share your story

Use social media to tell your company’s story. Share photos and videos that show what your business is all about. Let your customers know what makes you unique and why they should do business with you.

Connect with customers

Make sure your social media profiles are active and engaging. Respond to comments and questions from customers. Show that you’re interested in building a relationship with them.

Create a community

Create a group or page on social media for your customers to join. This is a great way to connect with them on a more personal level and give them a place to discuss your products or services.

By using social media to build a strong brand identity, you can help your small business stand out from the competition and succeed in today’s digital world.

What Are Some Of The Risks Associated With Using Social Media For A Small Business?

Some of the risks associated with using social media for a small business include:

Lack of understanding of how social media works

Many small business owners don’t understand the mechanics of how social media works, which can lead to them using it ineffectively or not at all.

Time commitment

Social media takes time to manage and cultivate, and many small business owners don’t have the time to commit to doing it properly.

Lack of strategy

A lot of businesses use social media without any real plan or goal in mind, which can lead to wasted effort and decreased ROI.

Negative comments/reviews

One of the risks of using social media is that you open yourself up to negative feedback from customers and trolls. This can be damaging to your brand and reputation if not handled properly.


Another risk of social media is that business owners can share too much information, which can lead to privacy concerns or the revelation of confidential information.

Lack of ROI

One of the main risks of social media is that it can be difficult to quantify the return on investment (ROI). This can make it hard to justify the time and money spent on it unless you have someone dedicated to tracking and measuring results.


Social media is a crowded space, and businesses need to work hard to stand out amongst the noise. This can be difficult and expensive if you don't have a clear strategy in place.

Negative publicity

Social media can be a powerful tool for good or bad, and negative publicity can be very damaging to a small business. It's important to have a crisis management plan in place to deal with any potential negative situations that may arise.

Changes in platforms

Social media platforms are constantly changing, which can make it difficult to keep up with the latest trends and features. This can be frustrating for businesses who are trying to stay ahead of the curve.

There are many risks associated with using social media for a small business. It’s important to be aware of these risks and take steps to mitigate them, so that you can make the most of this powerful marketing tool.

What Social Media Should a Charleston Small Business Use?

There are a variety of social media platforms that your local business can use. When using social media, it's important to keep in mind the goals of your business and the target audience. Some popular social media channels that many of our Charleston area clients use include Facebook, Twitter, LinkedIn, Instagram, YouTube, and Pinterest.


Many social media users in the Charleston area are on Facebook. The platform is great for businesses that want to share updates about their company, products, or services. Facebook also offers advertising options that can help businesses reach a wider audience. While usage among younger people has dwindled in recent years, Facebook is still popular with those aged 35 and older. That said Facebook still has 2.912 billion monthly active users as of January 2022.


Twitter is another popular social media platform. It's great for businesses that want to share quick updates with their followers. Twitter also has an advertising option that can help businesses reach a wider audience.


LinkedIn is a professional networking site that can be useful for small businesses. LinkedIn allows businesses to create profiles for their company and employees. Profiles can include information about the company, such as products and services offered, news, and job openings.

LinkedIn is popular among professionals and business internet users in the Charleston area, and is a great place to connect with potential customers and partners.


For Charleston area businesses YouTube can be a powerful tool to help promote and sell product or services. Video is essential these days and short form, micro-content is on the rise. YouTube provides an opportunity for businesses to be found by potential customers who are searching for information about their product or service as well as provide a way to showcase their work and build social proof.

There are a few things to keep in mind when using YouTube for business:

1. Make sure your videos are high quality - This means having good lighting, audio, and editing. Poorly made videos will reflect poorly on your business.

2. Keep your videos short and to the point - People have short attention spans these days, so make sure your videos get to the point quickly.

3. Use keywords in your titles and descriptions - This will help people find your videos when they are searching for information about your product or service.

4. Use annotations and links in your videos - Annotations are a great way to provide additional information or links to your website or social media channels.

5. Optimize your thumbnails - Your thumbnail is what people see when they are scrolling through YouTube, so make sure it is catchy and represents the content of your video well.

6. Interact with commenters - This is a great way to build relationships with potential customers and show that you care about their feedback.

7. Use calls to action - Include a call to action at the end of your videos so that viewers know what you want them to do next (e.g., visit your website, subscribe to your channel, etc.)


Instagram is a visual social media platform that can be great for small businesses. Instagram allows businesses to share photos and videos with followers. Additionally, businesses can use Instagram Reels to share short video updates with followers. While Instagram is popular among younger audiences, it's also reaching older audiences in greater numbers. In fact, Instagram now has more than 1 billion users.

Businesses can also use hashtags on Instagram to connect with potential customers. Additionally, businesses can use Instagram Ads to reach more people on the platform.

If you're a small business owner, then you should definitely consider using Instagram to reach your target audience. With its large user base and easy-to-use features, Instagram is the perfect platform for small businesses looking to grow their brand.


Pinterest is a visual social media platform that can be used by small businesses. Pinterest is popular mostly among female audiences and is a great platform for businesses to promote their products. It's also important to remember that women make 80% of all purchasing decisions.

Charleston area small businesses can take advantage of this by creating boards that showcase their products and services. They can also engage with followers by repinning and commenting on pins from other users.

So which social platforms should your Charleston small business use? That depends on your business goals and target audience. That's where hiring a local Charleston digital marketing consultant can help.

The Importance of Video Content in Your Social Media Goals

Social Media video content is not just about YouTube channels and going live on Instagram. It is a powerful marketing tool that needs to be considered in any Charleston area business’s social media goals. Here’s why:

  • 88% of people say that they’ve been convinced to buy a product or service by watching a brand’s video.

  • Video on a landing page can increase conversions by 80%.

  • 54% of marketers say that video is the most valuable content type for achieving social media marketing goals.

  • Social videos get 1200% more shares than text and images combined.

  • Including a video on a website homepage can increase conversion rates by 20%.

  • 58% of viewers will watch the entirety of a business’ video if it’s less than 60 seconds long.

Creating video content for your social platforms is a great way to connect with your customers and promote your products or services. Video content can be used to show how your products or services are used, highlight customer testimonials, or give a behind-the-scenes look at your business. Additionally, video content is more likely to be shared on social media than other types of content.

If you're not sure where to start with video content, consider hiring a local Charleston digital marketing company. They can help you create high-quality videos for your social media platforms.

When creating videos, it's important to keep your audience in mind. Make sure the content is relevant and interesting to them. Use descriptive titles and tags so people can easily find your videos.

Promote your videos through your other social media channels and email list. Use attractive thumbnails and descriptions to entice people to watch. And finally, don't forget to include a call to action at the end of each video!

Hiring a Local Charleston Social Media Marketing Agency

When it comes to managing social media for small business in the Holy City area, hiring a local marketing agency can be the best decision you make. A good social media marketing agency will have a deep understanding of the local market, as well as the ability to create social strategy with engaging and effective content that will resonate with your target audience.

Here are a few tips for choosing a social media marketing agency in Charleston South Carolina:

Will they conduct a social media audit?

The first step in any social media marketing campaign is conducting a social media audit. This will help the agency understand your current social media presence, as well as what areas need improvement. A good social media audit will also help the agency identify your target audience and craft a strategy that will reach them effectively.

What is their social media strategy?

Before hiring a social media marketing agency, be sure to ask about their social media strategy. They should be able to provide you with a detailed plan that outlines their approach to managing your social media accounts. This plan should include social goals and objectives, as well as a timeline for implementation.

Do they offer other digital marketing services?

In today’s digital world, it’s important to choose an agency that offers a comprehensive suite of digital marketing services. In addition to social media management, look for an agency that also offers website design and development, search engine optimization (SEO), and pay-per-click (PPC) advertising.

Wrapping It Up

If you're not sure which social media platforms are right for your business, or if you don't have the time to create and manage social media accounts, you may want to consider hiring a local Charleston social media marketing agency. A good social media marketing agency can help you develop a social media strategy that meets your business's needs, and they can manage your accounts for you.

When you're ready to hire a local Charleston social media marketing agency, keep in mind that the most important thing is to find a company that you can trust. Be sure to ask plenty of questions, and take the time to meet with them in person before making a decision. With a little bit of research, you should be able to find an agency that's a good fit for your business and your budget.

Brand U Media is a Charleston social media marketing consultant with 10+ years of experience. We offer comprehensive social media marketing services that help businesses grow online. From Facebook to Twitter and everything in between, we can help you develop and execute a social media strategy that gets results.

Brand U Media offers a comprehensive suite of digital marketing services, including social media management, website design and development, SEO, and pay-per-click advertising. We'll help you reach your target audience and grow your business online.

Contact us today to learn more about how we can help you grow your business online!


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